Service
All services must have a return authorization number (RA#). We will not accept or process any item(s) without an RA#. Your issued RA# should be clearly written on the outside of your package so our service department can match your item(s) to the service information on file. Items sent to Phil Wood & Co. for service without a valid and legible RA# on the outside of the package will be REFUSED and returned to sender at their cost. Once issued, an RA# is valid for 60 days.
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Standard services can take 1-2 business days or longer to complete depending on service department workload and part availability.
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Spoke machine services can take 3-5 business days to complete depending on service department workload and part availability. A more accurate completion time can be given after our service department receives and inspects your spoke machine.
- Please contact us for RA# information via email at service@philwood.com
Please note: Items sent to Phil Wood & Co. for service without a valid and legible RA# placed on the outside of the package will be REFUSED and returned to sender at their cost. Phil Wood & does not cover the cost of shipping on repair or warranty items sent back to us beyond 90 days from the original purchase date.
RETURN/SERVICE ADDRESS OUTLINE
Phil Wood & Co.
RA# XXXXXXXXXX
1125 North 7th Street, Suite A
San Jose, CA 95112
USA